After-Sale Service

At LeYou, we know claw machines earn only when they’re up and shining. From day one, you get clear setup guidance, fast-response support, and easy access to genuine spare parts. Our service keeps your machines clean, tuned, and profitable—so you can focus on your venue, not repairs.

Our after-sales team helps you keep every LeYou claw machine in top condition with quick diagnostics, parts on hand, and simple maintenance routines that your staff can follow.

1. Warranty

Comprehensive Coverage: Every LeYou claw machine includes a 12-month warranty for core electronics and mechanics (controller board, motors, claw assembly, sensors, PSU).
DOA Protection: Items found defective on arrival are replaced immediately.
What’s Not Covered: Wear parts and damage from misuse/unauthorized mods. Extended plans (24–36 months) available.

2. Spare Parts

Genuine Parts, Ready to Ship: We stock boards, harnesses, stepper motors, belts/rails, claw assemblies, microswitches, LEDs, buttons, locks, and glass.
Fast Dispatch: Most standard parts ship within 48–72 hours from our hub.
Easy Ordering: Share the model/part number or a photo—we’ll match and quote.

3. Technical Support

7-Day Support: Email/WhatsApp/WeChat/video with a first response within 2 business hours.
Remote Diagnostics: Step-by-step checks for voltage, switches, and connectors; firmware updates when applicable.
Tuning Help: Prize size, price-per-play, claw force and close-delay settings tailored to your venue.

4. Maintenance and Upkeep

Simple Routines:
• Weekly: Clean glass and prize chute, test joystick/button, clear validator path.
• Monthly: Inspect/tension belts, clean rails, light lube, check 5V/12V outputs.
Training: Quick start videos, wiring diagrams, and QR-code manuals on each cabinet.

5. Repairs & Troubleshooting

Fast Fix First: We guide a board-swap or module-swap to cut downtime.
Common Issues, Clear Steps:
– Claw won’t close → check microswitch/coil 12V/IO cable.
– Gantry drift/noise → clean rails, tension belt, reseat motor driver.
– Coin/bill read fail → clean sensors, reset validator, verify ground/12V.

6. Feedback and Improvement

Operate Smarter: Share sales logs and site photos; we’ll suggest prize sizes, layouts, and force curves that lift plays.
Continuous Updates: Your feedback drives firmware and hardware refinements across LeYou machines.