FAQ

LeYou is a manufacturer and exporter focused on claw/crane machines. We offer standard and custom models with global shipping and ongoing support.

Standard/mini/large claw machines, dual-player cranes, themed cabinets, prize ball grabbers. Options for coin, bill, membership card, and QR/mobile top-up (where available).

  • In-stock: 3–7 days

  • Standard production: 10–15 days

  • Deep customization: 15–30 days after design approval
    Shipping by sea/air/rail/express; terms EXW/FOB/CIF/DDP.

12-month warranty on the whole machine and lifetime technical support. Key parts (mainboard/power/motors) are covered within warranty; consumables are excluded. Video guidance, remote diagnostics, and quick-ship spares within 48–72 hours for common items.

Yes. We customize cabinet color, LOGO & decals, lighting effects, UI languages/voice, prize bin size, decorative shells, payment systems, etc. Please provide vector LOGO (AI/CDR) before production.

Yes. 110V/220V selectable; US/EU/UK/AU plugs. Default English UI; multi-language UI/voice packs available on request.

Standard coin acceptor; options for bill acceptor, IC/magnetic membership card systems, QR/mobile pay (region-dependent). We can preset price/coin ratio before shipment.

Yes. Claw force, travel speed, play time, price per play, prize rail width and more are adjustable in the service menu so you can tune for prize size and venue strategy.

With proper operation and routine care, claw machines commonly last 6–8 years. Keep rails and claw clean, check wiring/power, and replace wear parts regularly to maintain smooth grabs.

Each unit passes full function tests and a 24-hour burn-in before packing. Export packaging uses foam + wrap + export wooden crate for safe long-distance transport.